Survey on waiting times

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Survey on Waiting times at the Surgery

A recent survey undertaken at the practice showed that some patients are unhappy about the length of time they are kept waiting to be seen..

In order to improve on our waiting times we would appreciate if you could give us some more information on who you are and your thoughts on how we can improve our waiting times.

Are you *

Single Married Living with partner Seperated/divorced Widowed Prefer not to say

If Other please specify: *

What is your age? *

Less than 25 26-34 35-44 45-54 55-64 Over 65 Prefer not to say

When you attend at the practice do you usually attend *

Alone With a partner With children With an elderly relative With some-one who has special needs With some-one who suffers from dementia Prefer not to say

What length of time would you be comfortable to be kept waiting in the waiting room *

10 minutes 20 minutes 30 minutes 40 minutes 50 minutes 1 hour

Transport to the surgery *

Do you have your own transport to the surgery? Do you have to rely on others to bring you in ?

How long do you think a standard appointment should be ? *

5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes

In your opinion what are the most common reasons for doctors to be running late with appointments. Choose as many options as you feel appropriate *

Doctor having to deal with unexpected medical emergencies Overbooking of appointments House calls Not enough time left between appointments for doctor to take notes Patients attending with one family member and then asking the doctor to have a quick look at another "while we are here." Patients booking for a normal 10 minute appointment but then asking for a full medical or surgical procedure. Patients arriving without an appointment and demanding to be seen. Doctor being asked to return phone calls inbetween consults Patients arriving looking for repeat precriptions in the middle of surgery not realising that the prescription needs to be checked and notes reviewed before the script can be signed

Other reasons you think your appointment might have been delayed? *

In order to improve waiting times at the surgery there are a couple of changes that we can make. Which if these changes do you feel are appropriate and would not cause you any great inconvenience? *

Limiting consultation times to 10 minutes and if the consult is going to be longer insist that the patient rebooks for another day and makes a double appointment Setting aside a designated time for returning phone calls and answering texts All repeat prescriptions need to be requested 48 hours in advance Not accommodating people who arrive without appointments if the problem is not an emergency Increasing consultation times but having less consults available in a day

Any other suggestions or comments would be welcome. *

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